Serious Software + Serious Hardware = ?

= Serious Problems
A customer, a very loyal one, I must admit, installed several multichannel digital video recorders. He reported a few problems and more or less quickly we fixed all nut one. Serious system fails about one per 1-2 days and noone can tell the reason. Logs don’t show problems, it may be fauly hardware too (enough cases known in past), any ways to come out of this are appreciated. I wish we could fix it, the customer is very good.

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