{"id":347,"date":"2007-10-09T20:21:17","date_gmt":"2007-10-09T18:21:17","guid":{"rendered":"https:\/\/alax.info\/blog\/347"},"modified":"2007-10-09T20:26:08","modified_gmt":"2007-10-09T18:26:08","slug":"support","status":"publish","type":"post","link":"https:\/\/alax.info\/blog\/347","title":{"rendered":"Support"},"content":{"rendered":"<p>Just received a reply on my tech support request to a third party ISV (independent software vendor, if anything). It took a month to respond with a few paragraphs of text, which however looks more like a template rather than requested information. I am not even sure who does a favor to whom, me to them trying to sort issues out or they helping our client (not us, in fact).<\/p>\n<p>We do care about our customers and I really think we do it right way because they write like this:<\/p>\n<blockquote><p>You have the best support of any mission critical software we use in our business.  It is very much appreciated.<\/p><\/blockquote>\n<p>By the way, though it is a my decision to not mention the titles of the product and the company under this &#8220;<a href=\"https:\/\/alax.info\/blog\/category\/seriously\">Seriously<\/a>&#8221; category, I see it is still here in <a href=\"http:\/\/www.google.com\/adsense\/\">Google AdSense<\/a> context advertisement. Thus, Google is clever enough to reveal the concealed.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Just received a reply on my tech support request to a third party ISV (independent software vendor, if anything). It took a month to respond with a few paragraphs of text, which however looks more like a template rather than requested information. I am not even sure who does a favor to whom, me to&hellip; <\/p>\n<p><a class=\"moretag\" href=\"https:\/\/alax.info\/blog\/347\">Read the full article<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21],"tags":[],"class_list":["post-347","post","type-post","status-publish","format-standard","hentry","category-seriously"],"_links":{"self":[{"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/posts\/347","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/comments?post=347"}],"version-history":[{"count":0,"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/posts\/347\/revisions"}],"wp:attachment":[{"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/media?parent=347"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/categories?post=347"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/alax.info\/blog\/wp-json\/wp\/v2\/tags?post=347"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}