Just received a reply on my tech support request to a third party ISV (independent software vendor, if anything). It took a month to respond with a few paragraphs of text, which however looks more like a template rather than requested information. I am not even sure who does a favor to whom, me to them trying to sort issues out or they helping our client (not us, in fact).
We do care about our customers and I really think we do it right way because they write like this:
You have the best support of any mission critical software we use in our business. It is very much appreciated.
By the way, though it is a my decision to not mention the titles of the product and the company under this “Seriously” category, I see it is still here in Google AdSense context advertisement. Thus, Google is clever enough to reveal the concealed.